GUEST CHARTER

COVID 19 PANDEMIC   30/06/20

Following the most recent update to government guidelines, we are delighted that we can once again welcome guests from 4 July ‘20

Our highest priority however is the health of our guests, our families and our local community and we all need therefore to take increased precautions.

Here are the measures we will be taking and measures that we will be asking guests to take in order to limit the spread of the virus:

PRE-ARRIVAL

Please do NOT travel to Croft View Cottage if you or any of your party are showing any symptoms of COVID 19 or if you are required to self-isolate under the track and trace system.

If you need to cancel your booking for this reason, we will offer a 75% refund of the balance or the opportunity to rearrange your stay for another date, using the original 25% deposit against this.

Please be aware that at the moment (30/06/20), only two households can meet up indoors and with social distancing so we ask you to take responsibility for adhering to this guideline. Please do not allow day visitors to the cottage.

In the case of a full lockdown situation in either the area you are travelling from or to, we will offer a full refund or the opportunity to change your travel dates.

This also applies if we, the owners/housekeepers, develop COVID symptoms and cannot prepare the cottage for you.

Please provide the name, address and email details of all members of your party prior to your stay in case we have to pass these on to the NHS (track and trace).

YOUR STAY AT CROFT VIEW COTTAGE

If you or any of your party develop the symptoms of COVID 19 or suspect that you might have been in contact with it, you must immediately all self-isolate, inform the owners and as soon as possible, return to your home address to self-isolate there.

Please do NOT remain at the property with symptoms.

If no- one in your party can drive home, efforts must be made to safely arrange alternative accommodation/ transport by contacting the local authority.

Please note that any guests who cannot reasonably return home and who stay at the cottage with symptoms or who are self-isolating there, will be required to pay for their extended stay at the relevant weekly rate and will also be liable for other bookings affected by the extended stay including those who do not want to take their holiday due to the presence of a COVID case at the property.

Social Distancing

Due to the social distancing rule (2metres where possible), we will not be showing guests round the cottage as usual.

We will meet you outside at a safe distance and prior to your stay we will contact you by phone to make arrangements for safe pick up of the key and to give arrival instructions.

Should use of the key safe be necessary, this will be clean and disinfected.

In the event of a maintenance problem during your stay, we will arrange a mutually convenient time slot so that we can access the property and we will check that any contractors we may need, commit to working in a safe and hygienic way.

Welcome Pack

Only sealed items will be provided such as tea bags, milk, bread, biscuit or cake. We will remove the store cupboard items which we usually provide such as cooking oil, salt, flour etc.

Preparation of Croft View Cottage- what we will do before your arrival

Every effort will have been made to clean and sanitise the cottage in order to minimise the risk of infection.

Not only are we following a strict cleaning protocol but to be on the extra-safe side, we will be leaving a minimum of 72 hours between bookings unless guidance changes. This means that we will be able to leave soft furnishings, books and toys in place so that you can enjoy your holiday in comfort. If you prefer that these items be removed, please let us know well before your stay.

The time gap will also help keep us, the housekeepers, more safe and will allow plenty of time to thoroughly clean and sanitise the cottage.

Here are some of the steps we will be taking:

  • housekeepers will only enter the cottage if free of virus symptoms, will observe frequent hand sanitising and wear clean aprons and gloves, the latter being changed and hands washed between tasks
  • all rooms will be well ventilated between bookings
  • all surfaces will be thoroughly cleaned and all hard surfaces sanitised using an approved anti-bacterial and anti -viral disinfectant with particular attention to “high-risk, high- touch” areas such as door handles, remote controls, switches etc
  • a detailed and signed cleaning checklist will be completed before each stay and will be available for guests to view

Guest co-operation- how you can help during your stay at Croft View Cottage

Guests can play a big role in minimising the risk of infection and we ask you to help in the following ways:

  • Please wash your hands frequently throughout your stay.

Hand soap will be provided but please provide your own hand gel and other items such as disposable gloves and masks which you might need whilst out and about; please dispose of these in a safe way.

  • Please put all cutlery, glasses and crockery through the dishwasher on a hot wash between uses throughout your stay and on departure.
  • In the bathrooms, please flush the toilets with the lid down.
  • Please observe social distancing whilst out and about and wash hands frequently and always on your return to the cottage.
  • Please use the anti-bacterial, anti-viral spray for kitchen and bathroom surfaces, door handles etc throughout your stay and on departure.
  • Please empty all bins to the outside dustbin and recycling bins regularly and on departure.
  • Prior to departure, please ensure that the property is clean and tidy.
  • To limit our handling of the laundry, please strip all bedding from the beds, including the pillow protectors and top mattress protectors and place in the bags provided as directed also, all personal towels and bathmats.
  • Please open a window in each room before you leave.

We will extend the departure time to allow you more time to carry out these tasks on departure.

Out and about

The Peak District has been very busy since lockdown started easing.

Please park considerately and responsibly whilst you are here and consider local communities, especially in small villages, which have become overwhelmed by visitors.

If out walking, please observe the country code and do NOT bring disposable barbeques to the Peak District; these have been the cause of several moorland fires of late.

Thank you for reading all of the above!

We hope that the measures we are taking assure you that we are doing our best to keep you safe and that you are supportive and happy to carry out those measures that we ask of you.

 

Thank you for your cooperation in this and hope you have a relaxing holiday.

 

Useful links:

https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/hotels-and-other-guest-accommodation

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-     test-to-check-if-you-have-coronavirus/

https://www.gov.uk/government/publications/the-countryside-code/the-countryside-code